Payment Policy

Effective Date: January 2, 2025
Tivooilbike
Street: 2565 N Crede Ave, Crystal River, Florida
Phone number: (352) 795-4894
Email: info@tivooilbike.net
Website: www.tivooilbike.net

At Tivooilbike, we strive to provide our customers with a seamless and secure shopping experience. This Payment Policy explains the accepted payment methods, billing procedures, and payment security for purchases made on our website.

1. Accepted Payment Methods

We accept the following payment methods for online orders:

Credit and Debit Cards

We accept major credit and debit cards including:

  • Visa
  • MasterCard
  • American Express
  • Discover

PayPal

You can also make payments using PayPal, a secure and popular payment platform. If you choose PayPal, you will be redirected to the PayPal website during checkout to complete your transaction.

Gift Cards

If you have received or purchased a Tivooilbike gift card, you can use it as a payment method during checkout. Gift card payments are processed through the same secure platform as credit card payments.

2. Payment Process

Order Checkout

Once you’ve selected the products you wish to purchase, proceed to checkout where you will enter your shipping address and select your payment method. After entering the necessary payment details, you will be prompted to review your order before confirming the purchase.

Payment Authorization

When you place an order on Tivooilbike.net, your payment method will be processed securely through our payment gateway. We will only authorize the payment once we have verified that all details are correct and that the transaction has been successfully processed.

Payment Confirmation

After completing your order, you will receive an email confirmation. This email will include the details of your purchase and payment receipt. Please note that this email serves as an acknowledgment of the order, not an acceptance of the payment. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

3. Payment Security

At Tivooilbike, we take the security of your payment information very seriously. We use advanced encryption and security protocols to protect your personal and financial details throughout the transaction process.

Secure Payment Gateways

All payment transactions are processed through secure, PCI-DSS compliant payment gateways, ensuring that your credit card and other sensitive information are encrypted and protected. We do not store any sensitive payment information on our servers.

Fraud Prevention

We employ robust fraud prevention measures to protect both our customers and our business from fraudulent activity. If any suspicious activity is detected during the payment process, we may contact you for additional verification or cancel the transaction.

4. Billing Information

Accurate Billing Information

When placing an order, it is your responsibility to provide accurate billing and shipping information. This includes:

  • Your full name and address
  • Phone number and email address
  • Credit card or PayPal account information

If any information provided during the checkout process is found to be inaccurate, we may cancel or delay your order until the correct details are provided.

Billing Address and Shipping Address

Please ensure that the billing address matches the address associated with your credit card or payment method. Discrepancies between the billing address and the payment method may result in delays or issues with processing the payment.

5. Payment Authorization and Order Processing

Authorization Holds

When you place an order, we will authorize the payment method to confirm that the funds are available. This authorization may result in a temporary hold on your funds. However, the payment is not fully processed until your order is shipped. In some cases, the authorization hold may last up to 5 business days.

Order Processing

Once the payment has been authorized, we will process your order. If there are any issues with your payment, such as insufficient funds, expired credit card information, or incorrect details, we will contact you via email or phone to resolve the issue.

6. Currency and Pricing

Currency

All payments on Tivooilbike are processed in USD (U.S. Dollars). For international customers, your bank or payment provider may apply currency conversion fees, and exchange rates may vary.

Pricing Accuracy

We strive to provide accurate pricing information on our website. However, pricing errors can occasionally occur. In the event of a pricing error, we will contact you to confirm the correct price before proceeding with your order.

7. Taxes and Fees

Sales Tax

Sales tax is applied to orders based on the shipping address, in accordance with applicable state and local laws. The sales tax will be calculated and displayed during checkout.

Other Fees

For international orders, customs duties, import taxes, and handling fees may apply, depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fees.

If you are unsure about the additional fees for your country, please check with your local customs office before placing an order.

8. Refunds and Payment Disputes

Refunds

In case of a refund, we will process the amount to the original payment method used at the time of purchase. Refunds will be issued only after the returned product has been received and inspected in accordance with our Refund Policy.

Payment Disputes and Chargebacks

If you believe that there is a discrepancy with your payment, please contact us at info@tivooilbike.net as soon as possible. We will investigate the issue and work to resolve it. Initiating a chargeback without first contacting us may delay the resolution of the dispute.

9. Payment Issues and Order Cancellations

We reserve the right to cancel an order if there are any payment issues or if we cannot authorize or verify your payment. In such cases, we will notify you via email, and your order will be canceled and refunded.

10. Changes to the Payment Policy

We reserve the right to update or change this Payment Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy regularly to stay informed of any changes that may affect your payments or orders.

11. Contact Us

If you have any questions or concerns regarding this Payment Policy, please contact us: