Refund Policy

Effective Date: January 2, 2025

Tivooilbike
Address: 2565 N Crede Ave, Crystal River, Florida
Phone: (352) 795-4894
Email: info@tivooilbike.net
Website: www.tivooilbike.net

Introduction

At Tivooilbike, we are committed to providing the highest quality motor oil and related products. We understand that occasionally products may not meet your expectations or may arrive in a defective condition. This Refund Policy ensures that our customers are fully satisfied with their purchases while adhering to applicable consumer rights laws. By purchasing from Tivooilbike, you agree to the terms outlined below regarding refunds, returns, and exchanges.

1. Refund Eligibility

Conditions for Refunds

To qualify for a refund, you must meet the following conditions:

  • Return Period: Refund requests must be made within 30 days of the delivery date.
  • Unused and Unopened Products: Products must be unused, unopened, and in their original packaging. Returns of opened or used products are not accepted.
  • Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required.
  • Non-Refundable Items: Certain products are non-refundable due to health, hygiene, or safety reasons. These include items that have been opened or used.

Defective or Damaged Products

If you receive a defective or damaged product, we will gladly accept a return for a full refund, provided the following conditions are met:

  • The product is defective or damaged upon arrival.
  • You contact us within 7 days of receiving the item to report the issue.
  • You provide photographic evidence of the defect or damage.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@tivooilbike.net or call us at (352) 795-4894. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Instructions: After receiving your refund request, we will send you detailed instructions on how to return the item.
  3. Return Shipping: You are responsible for the return shipping costs unless the product is defective, damaged, or an error was made on our part. We recommend using a tracked shipping service to ensure the safe return of your product.
  4. Processing Your Refund: Once we receive the returned item and confirm that it meets the return criteria, we will process your refund. The refund will be credited back to your original payment method.

3. Refund Processing Time

  • Processing Time: After receiving the returned product and confirming it meets the refund conditions, your refund will be processed within 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used during the purchase (e.g., credit/debit card, PayPal).
  • Refund Notification: You will receive an email notification once your refund has been processed.

4. Exchanges

If you wish to exchange an item for another product, please follow the return process and contact our customer service team.

  • Price Difference: If the new product is priced higher than the returned item, you will be charged for the price difference. If the new product is priced lower, you will receive a partial refund.

5. Non-Refundable Items

The following items are non-refundable:

  • Opened, used, or damaged products (unless defective or damaged upon arrival).
  • Items purchased during clearance or sale events.
  • Digital downloads or services, if applicable.
  • Products marked as final sale.

6. Shipping Costs

  • Non-Refundable Shipping: Shipping costs are non-refundable unless the product is defective, damaged, or an error was made on our part.
  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective or damaged product.

7. International Refunds

For international orders:

  • Customs Duties and Taxes: Tivooilbike is not responsible for customs duties or taxes incurred during shipping.
  • Refund Scope: Refunds will be issued for the product purchase only, and shipping costs will not be refunded.

8. Damaged or Lost Returns

If your return is lost or damaged during shipping:

  • Contact the Carrier: Please reach out to the shipping carrier to file a claim.
  • Responsibility: Tivooilbike is not responsible for lost or damaged returns while in transit.
  • Recommendation: Use a trackable return shipping service to ensure the safe return of your product.

9. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a return, please don’t hesitate to contact us:

10. Changes to This Refund Policy

Tivooilbike reserves the right to update or modify this Refund Policy at any time. All changes will be posted on this page, and the effective date will be updated. Please review this policy periodically for any updates or changes.

SEO Best Practices Implemented

  1. Clear and Descriptive Headings: Organized with hierarchical headings (H1, H2, H3) for better readability and SEO.
  2. Keyword Optimization: Included relevant keywords such as “Refund Policy,” “returns,” “refund eligibility,” “defective products,” and “customer satisfaction.”
  3. Internal Linking: Provided links to contact email and website for better navigation.
  4. Readable Format: Utilized bullet points and concise paragraphs to enhance user experience.
  5. Accessibility: Ensured the policy is easily accessible from the website, typically linked in the footer.
  6. Meta Descriptions and Titles: Although not shown here, ensure that the Refund Policy page has an SEO-friendly meta title and description, such as “Tivooilbike Refund Policy – Hassle-Free Returns and Refunds.”