Sales Policy

Effective Date: January 2, 2025

Tivooilbike
Address: 2565 N Crede Ave, Crystal River, Florida
Phone: (352) 795-4894
Email: info@tivooilbike.net
Website: www.tivooilbike.net

Introduction

Welcome to Tivooilbike! We offer a wide range of high-quality motor oils and related products to keep your engines running smoothly. By shopping on our website, you agree to the following Sales Policy terms and conditions governing your purchase. Please read this policy carefully before making a purchase.

1. Ordering and Acceptance of Orders

Placing an Order

  • Account Creation: To place an order on Tivooilbike.net, you must create an account or complete the checkout process as a guest.
  • Order Offer: By placing an order, you are offering to buy the products listed in your order under the terms of this Sales Policy.
  • Order Confirmation: Upon submitting an order, you will receive an email confirming receipt of your order. This email does not indicate acceptance of your order.
  • Order Acceptance: Acceptance occurs when we ship the products to you. You will receive a shipping confirmation email once your order has been dispatched.

Product Availability

  • Stock Status: All products are subject to availability. If a product is out of stock or unavailable, we will inform you promptly.
  • Alternatives or Refunds: In cases of unavailability, we may offer alternative products or issue a refund if necessary.

2. Pricing

Pricing Information

  • Currency: All prices listed on our website are in US Dollars (USD).
  • Price Changes: Prices are subject to change without prior notice. We strive to ensure accuracy but cannot guarantee it.
  • Pricing Errors: In the event of a pricing error, we will notify you and provide the option to confirm the correct price before proceeding with the order.

Taxes

  • Sales Tax: Applicable sales tax will be calculated based on your shipping address at the time of checkout.
  • Variable Rates: Tax rates may vary depending on your location.

Discounts and Promotions

  • Promotional Offers: We may offer promotional discounts and coupons from time to time.
  • Terms and Conditions: Discounts are subject to specific terms, including expiry dates and product eligibility.
  • Non-Retroactive: Promotions cannot be applied retroactively to past orders.

3. Payment Methods

We accept the following payment methods for online orders:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Gift Cards: If applicable, you can use any Tivooilbike gift cards during checkout.
  • Other Payment Methods: Additional payment methods may be added at our discretion.

Payment Processing

  • Security: Payments are processed securely through third-party payment processors.
  • Data Protection: We protect your personal and payment information using SSL encryption for all transactions.

4. Shipping and Delivery

Shipping Locations

  • Domestic Shipping: We offer shipping within the United States.
  • International Shipping: Select international locations are available. Shipping options will be provided during checkout based on your location.

Shipping Costs

  • Calculation: Shipping fees are calculated at checkout based on the weight of your order and your shipping address.
  • Non-Refundable: Shipping costs are non-refundable unless the product is defective or there is an error with the order.

Delivery Times

  • Domestic Orders: Typically delivered within 5-7 business days. Delivery times may vary based on location and shipping method selected.
  • International Orders: May take longer due to customs clearance and other external factors.
  • Delays: We are not responsible for delays caused by shipping carriers, customs processing, or other external factors outside our control.

5. Returns and Refunds

For detailed information on returns and refunds, please refer to our Refund Policy.

Return Policy

  • Satisfaction Guarantee: We want you to be completely satisfied with your purchase from Tivooilbike.
  • Return Window: Eligible items can be returned within 30 days from the date of receipt.
  • Eligibility: Refer to our Refund Policy for specific instructions and conditions for returns.

Non-Returnable Items

  • Opened, used, or damaged products cannot be returned unless they are defective.
  • Return Shipping: Responsibility lies with the customer unless the item is defective or damaged upon arrival.

Refund Processing

  • Refund Method: Refunds will be processed to the original payment method.
  • Processing Time: Typically takes 5-7 business days after we receive and confirm the returned product.

6. Product Warranty

Warranty Information

  • Manufacturer’s Warranty: All products sold by Tivooilbike are covered by the manufacturer’s warranty, which may vary depending on the product.
  • Warranty Details: Refer to the product packaging or the manufacturer’s website for specific warranty information.

Tivooilbike Warranty

  • No Additional Warranty: We do not offer a separate warranty beyond the manufacturer’s warranty.
  • Assistance: If you encounter issues with your product, please contact us for assistance in resolving the matter.

7. Cancellations

Order Cancellations

  • Before Shipment: Orders can only be canceled before they are shipped.
  • How to Cancel: To cancel your order, contact us immediately at info@tivooilbike.net.
  • After Shipment: Once an order is shipped, it cannot be canceled. However, you may initiate a return or exchange following our Refund Policy.

Canceled Orders

  • Notification: If we cancel your order due to issues with payment, availability, or other reasons, we will notify you via email.
  • Refund: You will receive a full refund for the canceled order.

8. Customer Responsibilities

By placing an order, you agree to the following:

  • Accurate Information: Provide accurate and complete information when placing an order, including billing and shipping details.
  • Order Review: Review your order for accuracy before submitting. We are not responsible for errors once the order has been processed.
  • Eligibility: You must be at least 18 years of age to place an order on our website.

9. Product Descriptions

  • Accuracy Efforts: We make every effort to ensure that product descriptions, images, and information on our website are accurate.
  • No Guarantees: We cannot guarantee that descriptions are always free from errors.
  • Inquiries: If you have any questions about a product, please contact us before placing your order.

10. Limitation of Liability

  • Damages: Tivooilbike is not liable for any damages or losses resulting from the use of our products, including indirect or consequential damages.
  • Liability Limit: Our liability is limited to the amount you paid for the product.
  • Statutory Rights: This limitation does not affect your statutory rights under applicable laws.

11. Privacy

Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy. For more details on how we collect, use, and protect your information, please read our Privacy Policy.

12. Changes to This Sales Policy

Tivooilbike reserves the right to update or modify this Sales Policy at any time. All changes will be posted on this page with the updated effective date. By continuing to use our website or making a purchase after changes are posted, you agree to be bound by the updated policy.

13. Contact Us

If you have any questions or concerns about this Sales Policy, please don’t hesitate to contact us:

SEO Best Practices Implemented

  1. Clear and Descriptive Headings: Organized with hierarchical headings (H1, H2, H3) for better readability and SEO.
  2. Keyword Optimization: Included relevant keywords such as “Sales Policy,” “ordering,” “payment methods,” “shipping and delivery,” “returns and refunds,” “product warranty,” and “limitation of liability.”
  3. Internal Linking: Provided links to related policies (e.g., Privacy Policy, Refund Policy) to improve navigation and SEO.
  4. Readable Format: Utilized bullet points, numbered lists, and concise paragraphs to enhance user experience.
  5. Accessibility: Ensured the policy is easily accessible from the website, typically linked in the footer.
  6. Meta Descriptions and Titles: Ensure that the Sales Policy page has an SEO-friendly meta title and description, such as “Tivooilbike Sales Policy – Terms and Conditions for Your Purchase.”