Shipping Policy

Effective Date: January 2, 2025
Tivooilbike
Street: 2565 N Crede Ave, Crystal River, Florida
Phone number: (352) 795-4894
Email: info@tivooilbike.net
Website: www.tivooilbike.net

At Tivooilbike, we are committed to providing fast, reliable shipping to ensure that you receive your high-quality motor oils and related products in a timely manner. Please read our Shipping Policy carefully for detailed information on our shipping process, fees, delivery times, and other important details.

1. Shipping Locations

We are pleased to offer shipping to the United States and select international locations. During checkout, you will be able to choose the shipping option based on your location.

Domestic Shipping (USA)

We provide standard and expedited shipping options for customers within the United States, including Alaska and Hawaii.

International Shipping

We also ship to various international destinations. Shipping fees and delivery times for international orders may vary based on your location. Customs fees and import taxes are the responsibility of the customer.

2. Shipping Fees

Shipping fees are determined by the total weight of your order and the delivery address. The exact shipping charges will be calculated and displayed at checkout before you complete your purchase.

Standard Shipping

  • Domestic Orders: Standard shipping costs will be calculated at checkout based on your delivery location.
  • International Orders: International shipping charges will also be calculated at checkout, depending on the destination country and the size of the order.

Expedited Shipping

  • Domestic Orders: Expedited shipping options are available for faster delivery. Rates for expedited shipping will be shown at checkout.
  • International Orders: Expedited international shipping may be available, with fees and delivery times varying based on the destination.

3. Order Processing Time

We process and ship orders Monday through Friday (excluding holidays). Orders are typically processed within 1-2 business days after payment has been received and cleared.

Same-Day Shipping

For orders placed before 12:00 PM EST, we will make every effort to ship your order the same day, provided the items are in stock and your payment is approved.

Order Processing Delays

In rare cases, certain orders may experience delays due to high order volume, stock availability, or unforeseen circumstances. If there is a delay in processing your order, you will be notified via email.

4. Shipping Methods and Delivery Times

We offer multiple shipping methods to meet your needs. The available options and delivery times will depend on your location and the shipping method selected at checkout.

Domestic Shipping (USA)

  • Standard Shipping: Typically takes 5-7 business days for delivery.
  • Expedited Shipping: Delivers within 2-3 business days (available for certain regions).

International Shipping

  • Standard International Shipping: Delivery times vary based on the destination, but it typically takes 7-21 business days.
  • Expedited International Shipping: Faster delivery is available, generally within 3-7 business days, depending on the destination.

Please note that international shipments may be delayed due to customs processing or other factors outside of our control.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s status through the carrier’s website.

Track Your Order

  • Simply visit the carrier’s website (e.g., USPS, UPS, FedEx) and enter your tracking number to view the status of your shipment.

If you encounter any issues with tracking your order, please feel free to contact us at info@tivooilbike.net, and we will assist you.

6. Shipping Restrictions

Due to the nature of our products (motor oils and lubricants), we may be subject to certain shipping restrictions. These restrictions may affect the delivery of some products to specific locations.

  • Hazardous Materials: Certain oils and lubricants are classified as hazardous materials by shipping carriers. As a result, some products may not be eligible for shipping to certain locations, including international destinations. We will notify you if your order contains a restricted item.
  • Shipping to PO Boxes: Some shipping methods may not be available for PO Box addresses. Please ensure you provide a physical address for faster and more reliable delivery.

7. Shipping Insurance

We take great care in packaging your products for safe delivery. However, if your order is lost or damaged in transit, we will work with the shipping carrier to resolve the issue. In some cases, shipping insurance may be included with your order or can be purchased separately at checkout for added protection.

8. Customs, Duties, and Taxes (International Orders)

For international shipments, customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer and are typically collected by the carrier upon delivery.

We recommend checking with your local customs office to understand any potential charges before placing your order. Tivooilbike is not responsible for any customs-related delays or additional charges.

9. Lost or Stolen Packages

Once your order has been marked as delivered by the carrier, Tivooilbike is not responsible for any lost or stolen packages. Please ensure that your shipping address is correct and secure.

If your package is lost or stolen, please contact the carrier directly to file a claim. We are happy to assist you in the process, but ultimately, the responsibility lies with the carrier once the package has been delivered.

10. Shipping Errors

If there is an issue with your shipment, such as receiving the wrong items, missing items, or damaged products, please contact us immediately at info@tivooilbike.net. We will work with you to resolve the issue by providing a replacement, exchange, or refund where applicable.

11. Customer Responsibilities

  • Correct Shipping Address: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or undelivered orders caused by incorrect or incomplete shipping addresses.
  • Unclaimed Packages: If a package is returned to us due to failure to claim, incorrect address, or other reasons, we may charge a fee for reshipping the order or provide a refund if requested.

12. Changes to the Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy regularly to stay informed of any changes that may affect your orders.

13. Contact Us

If you have any questions or concerns regarding this Shipping Policy, please don’t hesitate to reach out to us: